FAQEYEWEARE-COMMERCE

  • WHAT IS A BACKORDER?

    A product that is temporarily out of stock will be available to backorder. To place a backorder, simply click the backorder button and proceed with checkout.

    Backorder items usually ship within 2 weeks once they become available. You will receive emails notifying you of your order and shipping status. You should receive your order in 5-7 business days once the item ships.

    Your backorder item will ship to the address entered during checkout. If you need to change your shipping address, please update your personal information in your My Account space.

    If you need to change your shipping address after ordering, you can contact a Customer Care Advisor either online or by telephone at 1.800.550.0005, 24/7, so that we may assist you.

    The credit card entered during checkout will be charged when the backorder purchase is shipped.

    To cancel a backorder, you can contact us either online or by telephone at 1.800.550.0005, 24/7, so that we may assist you.