HOW CAN I RETURN OR EXCHANGE A CHANEL PRODUCT?
You can return all or part of your order within 40 calendar days from the date of receipt.
Simply complete the return form enclosed with your package (also available on our website if you have created an account) and send us the unused products in their original packaging,
along with the return form :
Via Bring collecting points to CHANEL Online Boutique - Client Care Center, Mäster Samuelsgatan 3, 111 44 Stockholm, along with the Return Form provided in the delivery package or downloaded from the CHANEL Online Boutique, in the section "My Account / My Orders" by clicking on the "Return" section;
OrIn store in one of CHANEL Fragrance & Beauty Boutiques in Sweden only (list available on chanel.se in the Store Locator section) , along with the Return Form provided in the delivery package or downloaded from the CHANEL Online Boutique, in the section "My Account / My Orders" by clicking on the "Return" section.
Please note that returns will not be accepted at any other retail outlets that sell CHANEL products, in Sweden or abroad.For Click and Collect: by returning the Product(s) to one of CHANEL Fragrance & Beauty Boutiques in Sweden only (list available on chanel.se in the Store Locator section).
For hygiene and safety reasons, sealed products that have been opened are not eligible for reimbursement.
If the above conditions are met, you will receive a refund for the returned products as well as the delivery costs that you originally incurred (except in the case of a partial return).