HOW CAN I OBTAIN A COPY OF AN INVOICE OR PROOF OF PURCHASE?
An invoice is issued for each purchase. CHANEL does not issue any duplicate invoices or certificates of value, in accordance with the provisions stated in the terms and conditions for sale.
However, in the event of theft or loss of the product, it may be possible to obtain a duplicate by providing supporting documents (copy of police report and statement, and a copy of your ID card). CHANEL shall have the final decision as to whether or not to issue the duplicate.
For more information, you can contact us either Online or by telephone at (852) 8105 0898, Monday – Sunday, 10:00 AM - 10:00 PM.