HOW CAN I RECEIVE A TAX REFUND WHEN MAKING A PURCHASE (EXCLUDING DEPARTMENT STORES)?
For all purchases greater than £25, you can receive a tax refund on the day of purchase if you are a resident outside the European Union and are able to present your original passport. You must leave the European Union before the end of the third month following your purchase.
The validated tax refund export sales form must be submitted to the partner of our tax refund service provider (PREMIER TAX FREE) for an immediate refund in cash (at airports or in the city center) at a rate of 11.7% of the purchase total (incl. tax), or directly to PREMIER TAX FREE by payment card or transfer at a rate of 13% of the purchase total (incl. tax).
If you experience any problems with your refund, you can send an e-mail to mytaxrefund@premiertaxfree.com, making sure to provide the following information: tax refund export sales form number, date of purchase, purchase total, and name of boutique, or you can attach a photo of the tax refund export sales form you received.