FAQFRAGRANCE & BEAUTYPRODUCTS

  • HOW DO I SELECT MY SIGNATURE FRAGRANCE?

    Selecting a fragrance is a personal experience that depends on our habits and olfactory memory. This memory is often linked to personal emotions or our lifestyle.

    To be advised in selecting a CHANEL fragrance, we recommend that you visit a brand-authorized retailer. A beauty advisor will be able to provide recommendations after speaking in-depth with you about what you are looking for. To find the authorized CHANEL retailer nearest you, please refer to the list of retailers  on our website. You will also find a description of all our fragrances in the Fragrances section of our website.

    You may also contact the Customer Service Department of the CHANEL Online Boutique by calling 1-888-924-2635, Monday - Thursday, 9:00 a.m. - 5:00 p.m. ET, Friday, 9:00 a.m. – 3:30 p.m. ET.